Repair, Warranty & Exchange Policy
What is covered after your repair, what is not, and how to reach us about a problem.
Completed repairs and refunds
Payments for completed labor and for parts that have been installed or used are non-refundable. If a covered problem appears, the remedy is inspection and, when covered, repair or replacement of the affected part, as described below. This does not limit any right that applicable law requires us to honor.
Warranty coverage
Our warranty covers a replacement part supplied and installed by Mobile Fix LLC that turns out to be defective, and defects in our workmanship. When a claim is covered, we will repair the issue or replace the affected part.
Warranty period
The warranty period that applies to your repair is confirmed when you approve the repair and is shown on your quote, invoice or receipt. Coverage is limited to that period; please ask us to confirm it before approving the repair.
How to make a warranty claim
Contact Mobile Fix LLC within the applicable warranty period and describe the problem. We will arrange to inspect and test the device before deciding whether the claim is covered. Proof of purchase, such as your receipt or invoice, may be required.
Questions? Call or text Mobile Fix LLC at 571-474-9498.
Exchanges
When a covered part is defective, we exchange it for a replacement part of the same type, subject to availability. We do not exchange devices or offer cash in place of a covered repair, except where applicable law requires otherwise.
What is not covered
- Physical damage, such as drops, impacts, cracks or bent frames
- Liquid damage
- Misuse, or repairs and modifications by anyone other than Mobile Fix LLC
- New damage that happens after the repair
- Device problems unrelated to the part we replaced or the work we did
- Problems that existed before the repair
Customer-supplied parts
We install parts that you supply only by prior agreement. Mobile Fix LLC does not warranty the quality, compatibility or performance of customer-supplied parts. If we find an installation error in our own work, we will look at it again, but failure of the part itself is not covered.
Deposits and special-order parts
Some repairs need a deposit or a part that has to be specially ordered. Before collecting a deposit, we will tell you how it is applied to the final price and when it can be refunded, including what happens if the part cannot be obtained or the repair is cancelled.
Diagnostic, travel and mobile-service fees
If a diagnostic, travel or mobile-service fee applies, we will tell you the amount, and whether it is refundable, before diagnosis begins or before we travel to you.
Pre-existing problems and manufacturer warranties
Mobile Fix LLC is not responsible for problems that existed before the repair. Please tell us about known faults and earlier repairs. A repair by an independent shop may affect manufacturer warranty coverage for related parts; check with the manufacturer if this matters to you.
Back up your data
Please back up your device before any repair. Repairs and testing can affect stored data.
Your legal rights
Nothing in this policy limits any right or remedy that cannot legally be excluded or limited under applicable law. This policy is a plain-language description of how we handle repairs and is not legal advice. See also our Terms & Conditions.